Frequently Asked Questions

We deliver in whatever format your client requires — Excel, CSV, PDF, or your proprietary templates. Just send us your template and we'll match it exactly. We never require you to reformat our output for your client.

We primarily serve traffic data collection companies in the United States, Canada, United Kingdom, Ireland, Europe, Australia, and New Zealand. Our analysts are trained in international classification standards including UK DMRB, US FHWA, and Australian Austroads vehicle categories — so we can adapt to your country's specific requirements seamlessly.

Our analysts are trained in international classification standards including UK DMRB, US FHWA, and Australian Austroads vehicle categories. We adapt to your country's specific requirements and can work to any classification framework your clients use.

We guarantee 98% accuracy on all data deliverables. Every project goes through two independent quality checks, and we verify junction tie-ins for linked intersection surveys. If data fails to meet this standard, we redo the work at no additional cost.

All video files and data are handled with strict confidentiality. We use secure transfer protocols for all file sharing and can sign NDAs as required. Your footage and output data are never shared with third parties.

Turnaround times are flexible based on project size and urgency. We offer rush delivery (24–48 hours) for urgent projects and standard turnaround (5–7 days) for larger programmes. We'll always confirm achievable timelines upfront — no surprises.

We provide secure file transfer options for uploading your survey footage. Details will be shared once we begin working together. We support large file uploads and can handle footage from any camera system or recording format.

Absolutely. We actively encourage new clients to send a small test project so you can evaluate our quality, accuracy, and communication before committing to a larger engagement. There is no cost or obligation attached to a test project submission.

Our offices operate Monday to Friday, but we offer extended hours and weekend capacity for urgent projects. Our India-based operations mean we can process data overnight relative to US, UK, and Australian time zones — effectively giving you next-morning delivery on many projects.